Reference

bobi89 Privacy Policy for Your Account Data

Our Privacy Policy explains what we collect when you open an account, sign in from a phone, or use DANA, OVO, GoPay and QRIS for account activity.

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bobi89 bobi89 Privacy Policy for Your Account Data
CONTACT ROUTES

Ask us about your Privacy Policy

A direct support route helps you resolve a privacy question without repeating your account story across unrelated messages. Start from the account help path and include the email or phone detail connected with your account, plus the subject of your request. We use those details to locate the relevant record and avoid sending account data to the wrong person. If your question follows a DANA or QRIS status check, include the payment reference rather than your full wallet credentials.

Team online

Account help path

Use the support route connected to your account when you want to ask about a Privacy Policy point, request a copy of your data, or correct a phone or email detail. We may ask for an account step to confirm that the request comes from you.

Payment record question

For DANA, OVO, GoPay or QRIS records, send the transaction reference and approximate date through account support. We can investigate the stored payment status without asking you to share a wallet PIN, password or full payment credential.

Access concern

If a sign-in or device session looks unfamiliar, tell us through the account help route and change your password from the account security area. We can assess the relevant login record while keeping the request tied to your verified account details.

DATA PRACTICES

Check how bobi89 handles your data

The policy is useful when it tells you what happens in a real account flow, not only what categories of data exist.

Account details

When you open an account, we use the contact details and phone verification result needed to create and protect that account. Keeping those details accurate helps us connect a support request to you and prevents changes from being applied to the wrong account.

Wallet references

A DANA, OVO, GoPay or QRIS activity may create a reference, amount, status and time record. We use that information to reconcile the account history and answer receipt questions; we do not need your wallet PIN to investigate a payment record.

Cookies and sessions

Cookies can retain a sign-in session, language choice or security setting on your browser. On a phone, clearing site data can remove those preferences and may require another sign-in. We describe cookie purposes so you can decide how your device stores session data.

Device security

We may record device type, browser details, approximate access signals and login time to help identify unusual account activity. These signals support account protection; they do not replace your responsibility to keep passwords, verification codes and wallet credentials private.

Storage periods

We keep each record for as long as its stated purpose requires, including account assistance, payment reconciliation, security checks or legal duties where applicable. When a record is no longer needed, our handling follows the deletion or anonymisation process available for that data type.

Changes and requests

You can ask us to correct account details, explain a data use, provide applicable account data or address a concern through support. Include your verified contact detail and the precise request. We may ask follow-up questions before making a change or releasing records.

Find Privacy Policy answers before joining

These Privacy Policy answers focus on the questions that arise during an Indonesian account journey: what is collected, why wallet references appear, how phone access is handled and how to ask for a change. If your situation is not covered, use the account support path with a clear subject and the contact detail attached to your account.

It covers data linked to your account, phone verification, sign-in sessions, device access, cookies, payment references, support messages and policy requests. It applies when you browse account areas connected with the lobby, including Live Baccarat Turbo and Monsoon Magic Slots.

DANA and QRIS activity can create payment references, status details and timestamps connected with your account. We use those records to reconcile an account request or payment receipt. The policy does not require you to send a wallet PIN or full payment credential.

We may store the phone detail used for verification, along with device type, browser signals and login times needed for account protection. These records help us assess an unusual session. You can ask support what applicable data is held for your account.

Send a correction request through the account help path using the email or phone detail attached to your account. State which field is wrong and what it should say. We may verify ownership before changing the record or confirming the outcome.

Retention depends on the purpose of each record, such as account assistance, payment reconciliation, security checks or legal duties. We do not describe one period for every category. Ask support about a specific record, and we will handle the request where local law permits.

Yes. Cookies may retain a session, language choice or security setting on your phone browser. Clearing site data can remove those settings and require another sign-in. Contact support with your device type if you want help understanding a cookie-related request.

Use the support route connected with your account and include a clear subject such as data access, correction, deletion or payment records. Add your verified contact detail, but never send a password, verification code, wallet PIN or full payment credential.